By requesting access to, registering for, or using the BELM Portal (customer dashboard, technician tools, or administrative console), you agree to these Terms of Use. If you are using the Portal on behalf of a company, you confirm you are authorized to accept these terms for that company.
2. Definitions
Term
Meaning
BELM
BELM General Tech Service Limited, the operator of the Portal.
Portal
The BELM General Tech Service Portal, including all customer, technician, and admin areas, web and installed-app versions.
Customer
A company registered with BELM to receive machine service, maintenance, or spare-parts support through the Portal.
Customer Owner
The primary account holder for a Customer company, with full access and the ability to manage assistant accounts via Role Manager.
Assistant / Sub-user
An additional account created by a Customer Owner (e.g. Workshop Manager, Operator, Store, Accounts, Viewer), with permissions limited to specific features.
BELM Service Provider mode
The default operating mode where BELM's own technicians handle a customer's machine maintenance and breakdown response.
Customer Self-Service / Customer Maintenance Team mode
An operating mode where the customer's own technicians handle routine maintenance; BELM Support remains available on request.
Technician
A BELM staff member (or, in Self-Service mode, a customer's own staff member) authorized to perform checklist inspections, checkups, and Digital Job Card work on machines.
Digital Job Card
The Portal's record of a breakdown or maintenance job, including technician assignment, work performed, spare parts used, and signatures.
Checklist Report / Check-up
A completed inspection record for a machine, built from a Checklist Template, including hour meter reading, item answers, and safety status (Green/Yellow/Red).
Breakdown Workflow
The Portal feature used to log, track, and resolve machine breakdown cases from report to resolution.
Job Card
A formal request from a Customer to BELM for maintenance or technical support. Spare/material sourcing is handled through the Customer Procurement workflow, which may issue from Customer Store, export selected shortages for sourcing, or send selected shortage quantities to BELM.
Proforma Invoice
A preliminary quotation for spare parts or services, prepared by BELM before a final Invoice is issued.
Procurement
The Customer-owned workflow for all spare/material requirements. Requests enter Procurement first; Procurement checks Customer Store, issues available stock or handles outside purchasing, then updates Maintenance Process until parts are ready.
Petty Cash
A customer's small-expense account tracked in the Portal, separate from Procurement records and Invoices.
Role Manager
The tool a Customer Owner or BELM Operations Portal uses to create accounts and assign page/feature-level permissions.
Privacy & BELM Access
Customer-controlled data-sharing switches that determine whether BELM may access optional internal Customer records, subject to active-service and explicit-support exceptions described in the Privacy Policy.
Application / Registration Request
A request submitted through the public registration form to become a Customer or BELM Staff/Technician user; access is only granted after BELM Operations Portal approval.
3. Account registration and approval
Submitting a registration request does not grant Portal access. BELM Operations Portal reviews every request and assigns the final role, permissions, and (for staff/technicians) the correct company/customer association before any account is activated.
You must provide accurate information when registering. BELM may decline or revoke access based on inaccurate, misleading, or unverifiable information — including a Staff/Technician applicant who cannot be confirmed to work for BELM or for a company already registered with BELM.
Login credentials are generated securely by BELM only after approval and must not be shared with anyone else.
4. Purpose of the Portal
The Portal exists solely to carry out the machine service, maintenance, and related administrative work agreed between BELM General Tech Service Limited and each Customer. No one — Customer, Assistant, Technician, or BELM staff — may use the Portal for any purpose outside that agreed scope of work.
5. No tampering
No one is permitted to try to tamper with, interfere with, probe, disrupt, or manipulate the Portal, its data, or its underlying systems in any way not required for their normal, agreed work. This includes, without limitation:
Attempting to access, alter, or delete accounts, machines, records, or data outside your assigned role and permissions.
Attempting to bypass, disable, or interfere with login security, role-based permissions, or any other access control.
Submitting false, altered, or manipulated checklist answers, job card records, Job Cards, invoices, or other records.
Probing, scanning, reverse-engineering, or attempting to exploit the Portal or its infrastructure.
Any other action intended to disrupt, degrade, or compromise the Portal's normal operation, security, or the integrity of its data.
A violation of this section may result in immediate suspension or termination of access, and BELM may pursue any remedy available to it under Tanzanian law.
6. Acceptable use
Use the Portal only for legitimate business purposes connected to your role and the agreed scope of work between BELM and the Customer — operating, maintaining, or servicing machines, or managing the related administrative, financial, and communication records.
Do not attempt to access accounts, customers, or data outside what your assigned role and permissions allow.
Do not submit false checklist answers, job card records, Job Cards, or financial entries.
Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Portal or its underlying systems.
7. Roles and access levels
The Portal enforces role-based access. A person's visible dashboard, buttons, and data are determined by their assigned role (Customer Owner, Assistant, Technician, Workshop Manager, Procurement, Billing, Store, Super Admin, etc.) and any specific permissions granted through Role Manager. BELM may adjust roles and permissions at any time to correct errors, respond to a role change, or protect the security of the Portal.
Customer-controlled Privacy & BELM Access settings are an additional access layer. BELM staff must respect those settings for optional internal Customer records. Minimum account/support data and the active-service/support exceptions are described in the Privacy Policy.
8. Service availability
BELM aims to keep the Portal available and reliable but does not guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances outside BELM's control may temporarily affect availability. BELM is not liable for losses arising from temporary unavailability of the Portal.
9. Accuracy of records
Checklist reports, job cards, invoices, and other records generated in the Portal reflect the information entered by the account holder at the time. BELM relies on Customers and Technicians to enter accurate data (e.g. correct hour meter readings, honest inspection answers) — BELM is not responsible for decisions made based on inaccurate information entered by a user.
10. Termination
BELM may suspend or terminate an account that violates these terms, is inactive for an extended period, or where the underlying business relationship with a Customer ends. A Customer Owner may request closure of their own company's account at any time, subject to outstanding obligations (e.g. unpaid invoices).
11. Governing law
These Terms, and any use of the Portal, are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any dispute arising out of or relating to these Terms or the Portal shall be subject to the exclusive jurisdiction of the courts of Tanzania, without prejudice to any dispute resolution process separately agreed in writing between BELM and a Customer.
12. Changes to these terms
BELM may update these Terms from time to time as the Portal evolves. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Portal after an update means you accept the revised terms.
13. Contact us
For questions about these Terms, contact BELM General Tech Service Limited through your BELM Operations Portal contact, or via the Business Email configured in the Portal's Settings.
1. Kukubali masharti haya
Kwa kuomba ufikiaji, kujisajili, au kutumia BELM Portal (dashibodi ya mteja, zana za fundi, au console ya utawala), unakubali Masharti haya ya Matumizi. Kama unatumia Portal kwa niaba ya kampuni, unathibitisha kuwa una idhini ya kukubali masharti haya kwa niaba ya kampuni hiyo.
2. Maana za Maneno
Neno
Maana
BELM
BELM General Tech Service Limited, mmiliki/mendeshaji wa Portal.
Portal
Mfumo wa BELM General Tech Service Portal, ikiwemo maeneo yote ya mteja, fundi, na admin, toleo la wavuti na la app iliyosakinishwa.
Mteja (Customer)
Kampuni iliyosajiliwa na BELM kupokea huduma za matengenezo, ukarabati, au spare parts kupitia Portal.
Customer Owner
Mmiliki mkuu wa akaunti ya kampuni ya Mteja, mwenye ufikiaji kamili na uwezo wa kusimamia akaunti za wasaidizi kupitia Role Manager.
Assistant / Sub-user
Akaunti ya ziada iliyoundwa na Customer Owner (mfano Workshop Manager, Operator, Store, Accounts, Viewer), yenye ruhusa zilizowekewa mipaka kwa vipengele maalum.
Hali ya BELM Service Provider
Hali ya kawaida ambapo mafundi wa BELM wenyewe wanashughulikia matengenezo na majibu ya hitilafu za mashine za mteja.
Hali ya Customer Self-Service / Customer Maintenance Team
Hali ambapo mafundi wa mteja mwenyewe wanashughulikia matengenezo ya kawaida; Msaada wa BELM unabaki upo endapo utahitajika.
Fundi (Technician)
Mfanyakazi wa BELM (au, katika hali ya Self-Service, mfanyakazi wa mteja mwenyewe) mwenye idhini ya kufanya ukaguzi wa checklist, check-up, na kazi za Digital Job Card kwenye mashine.
Digital Job Card
Rekodi ya Portal ya kazi ya hitilafu au matengenezo, ikiwemo fundi aliyepangiwa, kazi iliyofanyika, spare parts zilizotumika, na sahihi.
Checklist Report / Check-up
Rekodi kamili ya ukaguzi wa mashine, iliyojengwa kutoka Checklist Template, ikiwemo hour meter, majibu ya vipengele, na hali ya usalama (Green/Yellow/Red).
Breakdown Workflow
Kipengele cha Portal kinachotumika kurekodi, kufuatilia, na kutatua matukio ya hitilafu za mashine kuanzia taarifa mpaka utatuzi.
Job Card
Ombi rasmi kutoka kwa Mteja kwenda BELM kwa ajili ya matengenezo au msaada wa kiufundi. Upatikanaji wa spare/material unashughulikiwa kupitia Procurement ya Mteja, ambayo inaweza kutoa kutoka Customer Store, kupakua CSV ya spare pungufu, au kutuma quantity pungufu zilizochaguliwa kwa BELM.
Proforma Invoice
Bei elekezi ya awali ya spare parts au huduma, inayoandaliwa na BELM kabla ya Invoice ya mwisho kutolewa.
Procurement / Manunuzi
Mchakato unaomilikiwa na Mteja kwa mahitaji yote ya spare/material. Request huingia Procurement kwanza; Procurement hukagua Customer Store, hutoa stock iliyopo au hushughulikia manunuzi ya nje, kisha husasisha Maintenance Process hadi parts ziwe ready.
Petty Cash
Akaunti ndogo ya matumizi ya mteja inayofuatiliwa kwenye Portal, tofauti na kumbukumbu za Procurement na Invoices.
Role Manager
Kifaa ambacho Customer Owner au BELM Operations Portal anatumia kuunda akaunti na kugawa ruhusa za kurasa/vipengele.
Faragha na Ufikiaji wa BELM
Switch za ushirikishaji wa data zinazodhibitiwa na Mteja, zinazoamua kama BELM anaweza kuona rekodi za ndani za hiari, kwa kuzingatia hali ya huduma inayoendelea na maombi rasmi ya msaada yaliyoelezwa kwenye Sera ya Faragha.
Application / Registration Request
Ombi linalotumwa kupitia fomu ya usajili wa umma kuwa Mteja au mtumiaji wa Staff/Technician wa BELM; ufikiaji unatolewa tu baada ya idhini ya BELM Operations Portal.
3. Usajili na idhini ya akaunti
Kutuma ombi la usajili hakutoi ufikiaji wa Portal. BELM Operations Portal anakagua kila ombi na kugawa jukumu la mwisho, ruhusa, na (kwa staff/technicians) uhusiano sahihi wa kampuni/mteja kabla ya akaunti yoyote kuwashwa.
Lazima utoe taarifa sahihi wakati wa usajili. BELM anaweza kukataa au kufuta ufikiaji kutokana na taarifa zisizo sahihi, za kupotosha, au zisizothibitishika — ikiwemo mwombaji wa Staff/Technician asiyeweza kuthibitishwa kufanya kazi BELM au kwa kampuni iliyosajiliwa tayari na BELM.
Taarifa za kuingia (login) zinatengenezwa kwa usalama na BELM tu baada ya idhini na hazitakiwi kushirikishwa na mtu mwingine yeyote.
4. Madhumuni ya Portal
Portal ipo kwa ajili ya kutekeleza huduma za matengenezo ya mashine, ukarabati, na kazi za kiutawala zinazohusiana zilizokubaliwa kati ya BELM General Tech Service Limited na kila Mteja. Hakuna mtu — Mteja, Assistant, Fundi, au mfanyakazi wa BELM — anayeruhusiwa kutumia Portal kwa madhumuni yoyote nje ya wigo huo wa kazi uliokubaliwa.
5. Kutochezea mfumo (No tampering)
Hakuna mtu anayeruhusiwa kujaribu kuchezea, kuingilia, ku-probe, kuvuruga, au kuubadilisha mfumo, data zake, au mifumo yake ya ndani kwa namna yoyote isiyohitajika kwa kazi yao ya kawaida iliyokubaliwa. Hii inajumuisha, bila kikomo:
Kujaribu kufikia, kubadilisha, au kufuta akaunti, mashine, rekodi, au data nje ya jukumu na ruhusa zako ulizopangiwa.
Kujaribu kupita, kuzima, au kuingilia usalama wa login, ruhusa za kijukumu (role-based permissions), au udhibiti mwingine wowote wa ufikiaji.
Kutuma majibu ya uongo, yaliyobadilishwa, au yaliyochezewa ya checklist, rekodi za job card, maombi ya huduma, ankara, au rekodi nyingine.
Ku-probe, ku-scan, reverse-engineer, au kujaribu kutumia udhaifu wa Portal au miundombinu yake.
Kitendo kingine chochote kinachokusudia kuvuruga, kudhoofisha, au kuathiri uendeshaji wa kawaida wa Portal, usalama wake, au usahihi wa data zake.
Ukiukwaji wa sehemu hii unaweza kusababisha kusimamishwa au kufutwa mara moja kwa ufikiaji, na BELM anaweza kuchukua hatua yoyote ya kisheria inayopatikana kwake chini ya sheria za Tanzania.
6. Matumizi yanayokubalika
Tumia Portal tu kwa madhumuni halali ya kibiashara yanayohusiana na jukumu lako na wigo wa kazi uliokubaliwa kati ya BELM na Mteja — kuendesha, kutunza, au kuhudumia mashine, au kusimamia rekodi za kiutawala, kifedha, na mawasiliano zinazohusiana.
Usijaribu kufikia akaunti, wateja, au data nje ya kile jukumu na ruhusa zako zinavyoruhusu.
Usitume majibu ya uongo ya checklist, rekodi za job card, maombi ya huduma, au taarifa za kifedha.
Usijaribu kuvuruga, reverse-engineer, au kupata ufikiaji usioidhinishwa wa Portal au mifumo yake ya ndani.
7. Majukumu na viwango vya ufikiaji
Portal inasimamia ufikiaji kwa kuzingatia jukumu (role-based access). Dashibodi, vitufe, na data anazoona mtu huamuliwa na jukumu lake alilopangiwa (Customer Owner, Assistant, Fundi, Workshop Manager, Procurement, Billing, Store, Super Admin, n.k.) na ruhusa maalum zilizotolewa kupitia Role Manager. BELM anaweza kubadilisha majukumu na ruhusa wakati wowote kurekebisha makosa, kujibu mabadiliko ya jukumu, au kulinda usalama wa Portal.
Mipangilio ya Faragha na Ufikiaji wa BELM inayodhibitiwa na Mteja ni safu ya ziada ya udhibiti wa ufikiaji. Wafanyakazi wa BELM wanapaswa kuheshimu mipangilio hiyo kwa rekodi za ndani za hiari za Mteja. Data ya lazima ya akaunti/support pamoja na vighairi vya huduma inayoendelea/ombi rasmi la msaada vimeelezwa kwenye Sera ya Faragha.
8. Upatikanaji wa huduma
BELM analenga kuweka Portal ipatikanayo na ya kutegemewa lakini hatoi uhakikisho wa ufikiaji usiokatizwa. Matengenezo yaliyopangwa, matatizo ya kiufundi, au mazingira nje ya uwezo wa BELM yanaweza kuathiri upatikanaji kwa muda. BELM hawajibiki kwa hasara zitokanazo na kutopatikana kwa muda kwa Portal.
9. Usahihi wa rekodi
Ripoti za checklist, job cards, ankara, na rekodi nyingine zinazozalishwa kwenye Portal zinaonyesha taarifa zilizoingizwa na mwenye akaunti wakati huo. BELM anategemea Wateja na Mafundi kuingiza data sahihi (mfano usomaji sahihi wa hour meter, majibu ya kweli ya ukaguzi) — BELM hawajibiki kwa maamuzi yaliyofanywa kutokana na taarifa zisizo sahihi zilizoingizwa na mtumiaji.
10. Kusitisha akaunti
BELM anaweza kusimamisha au kufuta akaunti inayokiuka masharti haya, isiyotumika kwa muda mrefu, au ambapo uhusiano wa kibiashara na Mteja umeisha. Customer Owner anaweza kuomba kufungwa kwa akaunti ya kampuni yake wakati wowote, kulingana na majukumu yaliyobaki (mfano ankara zisizolipwa).
11. Sheria inayotumika
Masharti haya, na matumizi yoyote ya Portal, yanasimamiwa na kufasiriwa kwa mujibu wa sheria za Jamhuri ya Muungano wa Tanzania. Mgogoro wowote unaotokana na au unaohusiana na Masharti haya au Portal utakuwa chini ya mamlaka ya pekee ya mahakama za Tanzania, bila kuathiri mchakato wowote wa utatuzi wa migogoro uliokubaliwa kwa maandishi kando kati ya BELM na Mteja.
12. Mabadiliko ya masharti haya
BELM anaweza kusasisha Masharti haya mara kwa mara Portal inavyoendelea kukua. Tarehe ya "Ilisasishwa mwisho" juu ya ukurasa huu inaonyesha marekebisho ya hivi karibuni. Kuendelea kutumia Portal baada ya sasisho kunamaanisha unakubali masharti yaliyorekebishwa.
13. Wasiliana nasi
Kwa maswali kuhusu Masharti haya, wasiliana na BELM General Tech Service Limited kupitia mawasiliano ya BELM Operations Portal wako, au kupitia Business Email iliyowekwa kwenye Settings za Portal.
This page is a general-purpose draft prepared for the BELM Portal and is not legal advice. Please have it reviewed by a qualified lawyer familiar with Tanzanian law before relying on it as your company's official terms.